From sign-up to cleared to work.
Guided onboarding, secure document upload, credential tracking and a readiness status a clinician can actually read, so nobody waits without knowing what for. CareTech closes the distance between saying yes and working a shift, and makes the waiting legible while it lasts.
Credentialing runs on email. Nobody can see the queue.
A clinician sends a license to one inbox and an immunization record to another, and then waits without knowing what waiting means.
The documents sit inside threads. The coordinator chasing them works from memory, a spreadsheet and a folder of attachments. Nobody can answer the only question the clinician has (what is still missing, who has it now, and when does this end), so they ask again, and the asking becomes its own workload on both sides.
Meanwhile a facility has an open shift and a person who is very nearly ready to work it. The gap is not clinical and it is not commercial. It is a records problem wearing a staffing problem's clothes.
From account to approved work, as one visible sequence.
Twelve steps that currently live in twelve inboxes. CareTech puts them in one order the clinician and the coordinator are both looking at.
◆ marks a gate. A request that fails one stops there and the refusal is recorded.
Three groups of work, on one record.
Getting a clinician cleared, keeping them supported while they work, and showing them what they earned. Every item below runs against the same identity, the same requirement list and the same audit record.
Access and enablement
Getting a clinician in, and cleared:
- Clinician account creation
- Guided onboarding workflows
- Secure document upload
- Credential collection and verification tracking
- Role-based approval routing
- Readiness status visibility
- Credential tracking
- Shift eligibility management
- Approved marketplace access
- Clinician profile management
- Account and support tools
Messaging, support and daily workflow
Keeping them supported while they work:
- In-app messaging
- Shift-aware support tickets
- Facility communication
- Care team coordination
- In-app notifications
- Onboarding support channels
- Issue escalation workflows
- Communication history
Payout and account visibility
Showing them what they earned, and when:
- Pay information visibility
- Completed shift tracking
- Payout status updates
- Timesheet review
- Attendance-based payment workflows
- Account settings
- Profile updates
- Administrator payout dashboards
The software routes the file. A person makes the call.
Credentialing is the one step CareTech deliberately keeps human — and instruments completely. Everything either side of it is administration; this part is judgment, and judgment has an owner.
Where the authority stays with your organization.
Credentialing decisions and employment decisions are yours. CareTech's job is to make them fast, visible and reconstructable afterwards — four ways.
Requirement-list checking
CareTech checks documents against the requirement list your facility configured, tracks expiry against the date of the shift being worked, and flags the gap before a clinician can be committed.
Named-approver routing
A qualified person clears the clinician. CareTech records who cleared them, against which requirement and when — and records refusals the same way.
Mobile onboarding
Account creation, guided onboarding and secure document upload run on a phone, so a clinician finishes joining where they actually are.
Payout visibility
A clinician sees pay information, completed shifts, timesheet review and payout status. Payroll processing stays with your payroll system, which receives a provider import file.
Roles are enforced at the boundary: a scheduler cannot request a shift on a worker's behalf, a worker cannot confirm their own request, a scheduler cannot approve a timecard, and an auditor can read payroll without exporting it. Separation of duties is a rule the platform holds, not a convention it hopes for.
What workforce leaders ask first.
Five questions that decide whether a workforce platform shortens the queue or just moves it.