Clinicians move.
Their credentials move with them.
The layer that decides who is allowed to deliver care, where, and on what terms. Healthcare Workforce & Operations is twelve products carrying a clinician from sign-up to payout across staffing programs, schools, correctional facilities, behavioral health, rehabilitation and post-acute settings.
Before care is delivered, someone has to be cleared to deliver it.
This is the layer nobody markets and everybody runs on. It is also the layer where a spreadsheet failure becomes a compliance failure.
A clinician joins. Documents arrive by email. Somebody checks whether the license has expired, somebody else decides whether that person may be put in front of patients, and a coordinator commits them to a shift on Tuesday. Between those steps sit the questions institutions are actually audited on: who approved this, against what requirement, and when.
The institutional workflows in this area are the same shape applied to different settings. A school nurse's office, a correctional clinic, a behavioral health center, a rehabilitation floor and a post-acute unit all need the same three facts (who is here, who is cleared, and what was recorded) and all five currently answer them with different tools, or with none.
CareTech is built for the fact that these settings share a workforce.
The same clinician can work a shift in two of them in one week, and the platform carries one identity, one credential file and one record across both.
Ten stages, four gates, and one request that never reaches the floor.
Join, verify, credential, ready, match, schedule, work, time, support, pay: the spine of this area, drawn here as three requests to work running through four gates. Two reach the floor. The third stops at the approval gate and goes no further, because an unqualified match never reaches a shift.
A request that fails a gate stops at that gate — and the refusal is recorded.
Most workforce software draws only the requests that succeed. This one draws the refusal, because the refusal is the product. A request that fails a gate stops at that gate. It is not silently re-routed, it is not approved later by something with no name attached, and it is not left ambiguous until a coordinator discovers on the ward that the person who arrived was never cleared. The refusal is recorded with the same care as the clearance (which requirement was not met, who was holding it, and when), so the question an auditor asks months afterwards has an answer.
The list is configured. The decision stays yours.
CareTech checks completeness against your configured requirement list, and surfaces the gap at the point of commitment.
A credential check compares the documents and dates held on a clinician's profile against the list of requirements configured for a facility, a role or an assignment. If something is missing or expired, CareTech says so at the point where that clinician could otherwise be committed to work, rather than in a report read afterwards, and it judges expiry against the date of the shift being worked, not the moment of the click.
The check runs at every gate that matters: when a worker asks for a shift, when a scheduler confirms one, and when the worker clocks in. Clearances and refusals are both recorded, so "why was this nurse refused on the 14th?" has an answer months later.
The approver stays. CareTech records who approved, against which requirement, and when, which is what an audit actually asks for.
Clinician Workforce EnablementSeven inputs, one shortlist, and a person who decides.
CareTech matches available, credentialed people to open work (availability set against role, readiness, facility requirements and the professional's own stated preferences) and presents the shortlist to the human who makes the call.
Role and specialty narrow the field. Credentials decide who is eligible at all, judged against the date of the shift rather than the date of the search. What comes out is a shortlist, not an assignment: a scheduler confirms it, and the confirmation gate refuses a double-booking, while a legitimate back-to-back 07:00–15:00 then 15:00–23:00 is allowed.
Shift & Schedule ManagementONE OPEN SHIFT · SEVEN FACTORS · ONE DECISION
Twelve products hanging off one ten-stage spine.
Ten products carry the workforce itself; the last two carry the institutions that workforce is sent into. The map below draws the spine they all hang from.
Onboarding
A guided joining sequence a clinician can finish on a phone, with a readable status at every step.
Identity & Access
One identity per person, exactly the permissions their role carries, enforced at the boundary.
Credentialing
Requirements checked at request, confirmation and clock-in, against the date of the shift being worked.
Readiness
Am I cleared to work, and if not, what is missing and the route to close it.
Opportunity Discovery
Clinicians see only the work they are eligible to take.
Matching
Available, credentialed people matched to open work; the shortlist goes to the human who decides.
Scheduling & Shift Management
Approval-led confirmation that refuses a double-booking at the gate.
Communication
Secure messaging where the work is, routed to the role that must act.
Time & Attendance
Punches captured at the point of work; exceptions surfaced before a timecard can be approved.
Support
A ticket that already knows which shift and which facility it is about.
Account, Pay & Payout
What was earned and when it arrives: pay, bill and margin from rules resolved as at the work date.
Facility Workflows
The operational spine of schools, correctional, behavioral health, rehabilitation and post-acute settings.
◆ A gold diamond marks a gate. A request that fails one stops there.
Seven of them carry their own workflow page.
Clinician Workforce Enablement
Account creation, guided onboarding, secure document upload, credential collection with role-based approval routing, and a readiness status the clinician can actually see. A clinician always knows what comes next: finish a document, wait for review, or work.
Shift & Schedule Management
Shift discovery filtered by role and readiness, availability-based matching, facility-specific posting, approval-led access, booked schedules with calendar visibility, and attendance and time capture. Placement rules are yours: configured, inspectable and applied at the moment of confirmation.
Correctional Healthcare
CareTech runs healthcare operations inside correctional settings: intake health screening, health records, scheduled clinic visits, telehealth access and provider assignment, built to the facility's access requirements rather than to a generic clinical template.
School Health Management
Student health profiles, nurse visit logs, medication administration records, immunization tracking and parent notification. Student health data carries its own statutory regime, separate from the one that governs a hospital, and that position is agreed before any design begins.
Behavioral Health Technology
Administrative workflows for behavioral health operations: intake, therapy scheduling, documentation and treatment plan tracking. Deliberately administrative: clinical judgment, and every decision that follows from it, stays with the clinical team.
Rehab Facility Technology
Admissions, rehabilitation care plans, therapy scheduling across physical, occupational and speech disciplines, clinician notes and discharge planning: one schedule that several disciplines can read at once.
Post-Acute Care Technology
Patient transition management, discharge-to-home workflows, skilled nursing coordination, care plan tracking and provider follow-up scheduling for patients leaving hospital. The workflow targets avoidable readmissions and the continuity of care after hospitalization.
Every assignment is confirmed by a person. The record says which one.
A workforce buyer will test every one of these in the first meeting. Each is a decision CareTech deliberately leaves with a named person — and instruments completely.
Licensure & Decisions
CareTech checks credential requirements against the list your organization configures, and records the clearance or the refusal. Licensure verification and the hiring decision stay with you.
Working Time & Payroll
Every assignment is confirmed by a person, and CareTech records the decision. Working-time rules stay with the employer who owns them. Approved time generates a provider import file for your payroll provider.
Mobile Accessibility
Mobile onboarding, mobile scheduling and mobile support access are part of the platform: a clinician finishes the sequence on the device they carry.
Clinical Care Scope
Clinical care in these settings is delivered by licensed professionals who remain responsible for assessment, treatment and every clinical decision.